Our Team

Your Experienced, Virtual Medical Admin Specialists
Specialist Hub allow you to do your best work everyday, while we handle the paperwork!
Medical Admin Specialist

Pamela Carruthers
Medical Admin Specialist

Hi, I’m Pam and I have a BA in Communications and over 20 years of experience as a medical administrator in the private sector. I am dedicated to patient care from an administrative point of view, checking on their progress post-surgery, assisting with booking scans, tests and follow up appointments. Known for my enthusiasm, professional and warm customer service, I manage to put a smile on every patient I speak to. I am keen to further develop relationships with the GP community and offer any assistance required to your referrers.

Areas of Expertise:

• Patient liaison • GP engagement and networking • Coordinating private operating lists • Reviewing processes to maximise efficiency

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Kylie Hughes
Medical Admin Specialist

Hi, I’m Kylie. I have over 20 years’ experience in the aviation industry and joined Specialist Hub two years ago. My airline experience has taught me to thrive under pressure in fast paced environments, which is crucial for looking after busy surgical practices. I am able to organise last minute/adhoc operating lists efficiently and manage informed financial consents and billing with attention to detail. I love a challenge and enjoy turning disgruntled patients into happy ones.

Areas of Expertise:

• Patient liaison • Organising urgent operating lists & teams • Informed Financial Consents • Billing

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Bernadette Nunes
Medical Admin Specialist

Hi, I’m Berni and I have over 20 years’ experience in administrative roles. I have worked in the medical sector for the last 15 years and thoroughly enjoy it! I have a caring, friendly, professional nature which allows me to focus on providing excellent customer service in a timely manner. I take pride in providing the best possible experience with each practice under my remit and enjoy having strong working relationship with the doctors.

Areas of Expertise:

• Patient liaison • GP engagement • Attention to detail • Scheduling and prioritising

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Angel Aillon
Medical Admin Specialist

Hi, I’m Angel. I have 8 years of experience as a medical administrator in both the public and private sector. I love supporting our doctors and their patients with efficient and caring service. During my time in medical admin, I have been a proud recipient of various customer service awards.

Areas of Expertise:

• Patient liaison • Referrer databases • GP liaison

Jo Kuljaca
Specialist Hub Founder & Managing Director

Hi, I’m Jo!

Welcome to the Specialist Hub.

Being married to a surgeon, I was shocked to see that after 15 years of rigorous training and honing his expertise, he needed to start from scratch and invest significant portions of time and effort building a private practice.

It made no sense to me that a highly skilled medical professional spent so much of his time:

  1. Recruiting, managing and training reliable staff
  2. Sourcing software & telecom solutions
  3. Creating templates and policies
  4. Doing and chasing billings

 

We founded Specialist Hub to help provide a simpler and improved start to private practice for doctors and their families.

My background in the airline industry has some valuable lessons for doctors, which we emulate within Specialist Hub:

  1. Pilots do not spend their time trying to run an airline. They fly planes and let other people take care of the rest. Doctors need to do the same.
  2. Consistently exceptional customer service attracts and retains clients.
  3. Setting cost and income budgets is critical to achieving financial success.

 

If you are facing similar challenges in setting up or managing your private practice, I would love to help. Please call me with any questions you may have on 0403082772.

Medical Practice Startup Consultant
Medical Secretaries in Sydney
Dr Erick Fuentes
FRACS, MBBS, BSC (HONS)
Specialist Hub Co-Founder

Hi, I’m Erick.

I am a Staff Specialist/Consultant Breast and Endocrine Surgeon at Concord Repatriation and General Hospital and VMO at Strathfield Private Hospital and Chris O’Brien Lifehouse. 

I completed FRACS in 2011, Breast Oncologic Surgery Fellow Training at Westmead Breast Cancer Institute in 2012 and Acute General and Trauma Surgery Fellow Training at Liverpool Hospital in 2013. 

I started my practice in 2014, but was naïve about just how much time the business side of the private practice took away from the clinical side. I didn’t realise how much time and effort it would take to become profitable and how little I knew about business practice management. 

The main challenge I faced was trying to do everything myself at the start, spending hours on the administrative set up of the practice. In addition, I tried to cut costs by not having a team to look after my practice, which effected the growth at the start. All the challenges I overcame were the basis behind the idea of the Specialist Hub, which was established to support doctors in setting up and managing their private practice. 

I am always happy to chat and answer any questions you may have. Please contact me via info@specialsithub.co

Good luck with your private practice!

 

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The Packages

Our comprehensive packages are designed to focus on areas where private practice owners need most help…

We know that you have big dreams and goals for your practice, so we excited to work with you on creating an actionable plan. We’ll discuss what’s working well in the current landscape of private practices as well as areas where there are opportunities or challenges – all designed around helping grow aspects like client base, GP relationships, your brand and profits.

The Packages

Our comprehensive packages are designed to focus on areas where private practice owners need the most help…

We know that you have big dreams and goals for your practice. We’re excited to work with you on creating an actionable plan to reach them!

During our consultations, we’ll discuss what’s working well in the current landscape of private practices as well as explore the opportunities and challenges that you may encounter based on your business objectives. We’ll then design a plan that will help grow crucial areas for your private practice success such as client base, GP relationships, your brand and profits.

Why wait?
Clear the clutter and focus on what matters.

Take control of your private practice journey today! Contact us for expert guidance, convenience and peace of mind.

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